Home Care FAQs

Frequently asked questions

What is Kind Hearted Care Limited?

Kind Hearted Care Limited is Located in Woodley, Stockport, our family-run business is dedicated to providing specialised home care services to the elderly in the Stockport area.

How does your service work?

We offer a wide range of services to assist you or a loved one to stay/remain at home. Upon initial contact, we will visit you at home to discuss what needs you have and how you wish to be cared for. We will construct an agreed personalised care plan.

Our process is simple, efficient and convenient for you and will help you be involved in your own care.

How much does it cost?

Our pricing varies depending on the exact care that is required. We offer a variety of options to fit your needs and budget. Please contact us for more information.

What if my care needs change?

We continuously reassess and review the care provided to you to ensure any change in the level of care needed/provided is accounted for and implemented as soon as possible.

How can I contact you?

You can reach us by telephone on :- 0161 460 8303

or email :- manager@kindheartedcare.co.uk

or simply fill in our website contact form.

We are always happy to answer your questions.

Are you registered and fully insured?

Yes, we are a fully registered Limited business, we are registered with the The Care Quality Commission (CQC).

We support Manchester Integrated Health Commission and we have also provided care support to both Stockport Council and Cheshire East Council.

A prerequisite to all of these is to be a fully insured business and supply copies of all documentation when required.

Do your staff receive training?

All of our care staff are professionally trained and have extensive backgrounds in providing care. Ongoing training and development meetings, regular updates, and careful management by our experienced care manager to ensure that we consistently exceed industry standards, including the Skills for Care recommendations.

We set high standards and to ensure that they meet the high standards they all receive ‘on the job’ training to ensure the individual needs of our clients are attended to.

How do you monitor the quality of my care?

Our Care Manager has over 25 years of experience in monitoring the provision of care, and in ensuring that everything meets our excellent standards. Our manager expects to visit every client on a very regular basis at which any issues can be discussed in private.

We talk to our clients in confidence to ensure any concerns are raised and addressed. We cultivate a relationship that promotes trust between us and our clients and ensure they feel comfortable complaining if there is an issue.

We exceed the Care Quality Commission essential standards of quality and safety. We regularly conduct Quality Reviews with the clients to get their feedback and suggestions on the service they are receiving.

How do i reschedule a visit?

Just call the office, ideally 48 hours in advance, or by midday on Friday for weekend visits and we shall do our best to meet your requirements. We endeavour to accommodate the individual needs of all our clients, and we appreciate that medical appointments and family visits may require care visits to be rescheduled.

What can you carers not do?

We complete your personalised detailed care plan. The care plan will be tailored to your requirements and needs, and it will be followed by the carers.

We are not able to give injections, change sterile dressings, cut nails or clean inside ears. Also, we cannot carry out tasks which are likely to cause risk to either the client or to the carer. Tasks will be agreed with you in advance. Any changes to the care plan can be discussed with the Care Manager and added in as requested.

Will i get the same carer at every visit?

Primarily yes, however, our clients are assigned a main carer.

All our carers work in small teams and most work set mornings, evenings and every other weekend, so you will get to know the carers in that team. In general, if you have only one call a week you will receive the same carer. In the event of your regular carer’s absence, you will always have a carer you have met before. All our carers are introduced to you by the care manager, so you will always have a familiar face at your door.

We very rarely have just one care worker assigned to a particular client. This allows for periods of time where your care worker may be away on holiday or off sick. However, we do try to keep the number of your care workers to an absolute minimum.

How do i pay for my care?

We send the bill once a fortnight. Mode of payment is: Bank Transfer or Cheque Payment.